Hartstone Designs Shop Policies
Updated: October 9, 2020
Processing TimesThe time we need to prepare an order for shipping varies. For details see individual items or contact us directly.
Items are shipped FedEx. Please have your correct address listed as your shipping destination.
Customs and Import TaxesHartstone Designs is not responsible for any customs or import taxes. We are not responsible for any delays due to customs. If you have any questions or concerns please contact us directly.
Returns and Exchanges
Hartstone Designs does accept returns or exchanges
Please contact if your item was damaged upon delivery. Our items are insured and we will help you through the claims process.
If your item is broken due to malfunction of product we will exchange it for a new product.
Returns will be considered on a case by case basis. Please contact 1-800-809-4899 for further details.
TemChek units have a 1 year limited warranty through Ident-a-Kid. Please call 1-800-809-4899 for further details.