Hartstone Designs Shop Policies

Updated: September 5th, 2020

 

Shipping 

Processing Times

The time we need to prepare an order for shipping varies. For details see individual items or contact us directly.

 

Delivery Information

Items are shipped FedEx. Please have your correct address listed as your shipping destination. 

 

Customs and Import Taxes

Hartstone Designs is not responsible for any customs or import taxes. We are not responsible for any delays due to customs. If you have any questions or concerns please contact us directly.

 

Returns and Exchanges

Hartstone Designs does accept returns or exchanges

Please contact if your item was damaged upon delivery. Our items are insured and we will help you through the claims process.

If your item is broken due to malfunction of product we will exchange it for a new product.

Returns will be considered on a case by case basis. Please contact 1-800-809-4899 for further details. 

 

Hartstone Designs does accept cancellations

Cancellations are accepted within 24 hours of order placed. If your item has not shipped we will consider cancellations on a case by case basis after the 24 hour period. Please contact us if you have any problems with your order.